Training And Education Program
*to instruct, teach, educate
Included with every Saga system, Erudio stands behind you and your business!
Erudio is our training, education, guarantee and outreach program.
Unmatched in the industry and often charged for by others, Erudio is included in every Saga purchase through any sales channel giving you peace of mind that you have chosen a company that fully supports you and your business.
WE WILL GO THE EXTRA MILE FOR YOU WITH SETUP
Once you receive your vinyl cutter, please contact us to schedule your appointment for your 1 hour Set-Up assistance at no charge.
You must have the cutter set up, software loaded and connection to the internet prior to this appointment.
(We recommend this be done within 10 days of receipt of vinyl cutter)
1) How to install blades
2) Calibrating blade depth
3) Setting up Roller bars and vinyl
4) Where to place/not place pinch rollers
5) Where to place Carriage
6) How to work functions on control panel
7) Test cut(s) to calibrate
8) Functionality of weeding tools
Cutting Software Walkthrough:
1) Where to find license
2) Where to find tutorials
3) Setting unit of measurement
4) Where to find cutter setup information
5) X.Y Layout
6) Setting vinyl size
7) Setting size of image
8) Layering tools
9) Basic tiling information
10) Creating Text
11) CutOut Screen specs
12) Test Cut
1) Vectorizing Tutorial emailed
2) Where to find help
AFTER INITIAL SET UP, OUR TECHNICAL DIVISION WILL CONTINUE TO OFFER A VARIETY OF TECHNICAL SERVICES.
OUR TECHNICIANS ARE WELL VERSED IN OUR CUTTERS, HOWEVER WE DO NOT SPECIALIZE IN DESIGN SOFTWARE. IT IS OUR POLICY TO SEND YOU TO THE TUTORIALS WITHIN THE DESIGN SOFTWARE THAT YOU USE.
WE STAND BEHIND EVERY SAGA SYSTEM!
30 Days Risk Free Return Policy on all Saga Vinyl Cutters
We are so confident that you will love our Saga vinyl cutters that we offer a 30 day money back guarantee.
If you are unsatisfied with your cutter, you may return it for a full refund (less shipping in both directions). The cutter will need to be in new condition and carefully packaged in the original box with all of the accessories. If the cutter arrives damaged, you may incur some costs resulting from the damage that will be deducted from your refund. Check with your shipping agent for shipping insurance to guard against shipping damage.
A Bronze warranty is included with every cutter purchase.
To view warranty options and additional information, Click Here
WE ARE HERE TO SERVE YOU!
Nobody reaches out to serve the vinyl cutting community like we do. We go to great lengths to serve our customers and allow you to communicate with us. Here are just a few ways to get in touch with us. Please visit our Contact Us page for more information.
3) Toll Free Number
4) Main Number
8) Online Chat
9) Online Help Desk
10) Remote Desktop
11) Contact Us Form